FAQ

EBIKEFORLIFE

Frequently Asked Questions

Table of Contents

What are e-bikes? What are the differences compared to a traditional bicycle?

E-bikes are bicycles equipped with an electric motor, a battery, and electronic management components.

The element that differentiates a traditional bicycle from an e-bike is the presence of the motor, which assists the cyclist in pedaling, allowing to reduce physical effort and go faster.

Electric bikes are not comparable to motorcycles.

What are the main advantages of e-bikes?

High performance: technical standards such as weight, battery, combined with motor design and technology, make e-bikes a powerful, safe, and high-performance means of transport, with which to give momentum to your passions and achieve your personal goals.

Ability to cover long distances with less physical effort: thanks to the power of the electric motor that offers a sprint and pedal assist, you have the opportunity to go faster and cover long distances in a short time, using less physical effort.

Environmental protection: e-bikes guarantee low noise with zero emissions in respect of the environment.

They are suitable for everyone: from children to adults, from those looking for a means of daily transport to those looking for cutting-edge sports performance. E-bikes adapt to your lifestyle and your passions.

Do I need to pedal with an e-bike?

Yes. E-bikes are pedal-assist bicycles not equipped with an accelerator, as it is not permitted by law. The motor of an e-bike activates with the cyclist’s pedaling, immediately giving considerable help and minimizing muscular effort.

Are there specific circulation limits for e-bikes? Where can I ride?

No. Like traditional bicycles, bike lanes are also reserved for e-bikes. If there is no bike lane, regulations indicate that velocipedes must transit as close as possible to the right edge of the roadway. It is forbidden to transit on sidewalks with an e-bike.

Do electric bicycles require registration and/or insurance?

NO. Electric bicycles comply with power (250w) and speed (25km/h) limits provided by law, therefore it is not necessary to register or insure them

What is the maximum speed?

An e-bike must have a motor with a maximum power of 250 W, which assists the bike up to a maximum speed of 25 km/h beyond which the motor stops. If the pedal support allows going beyond these limits, the bike is configured as a “speed pedelec”, which represents a separate category requiring specific approval.

Can I go faster than the motor support?

Yes. It is possible to go faster simply by pedaling more, however, considering that the motor offers support only up to the speed of 25km/h.

How many pedal assist modes are available?

Each e-bike has handlebar controls that allow adjusting the level of pedal assistance, that is, the amount of “help” provided by the motor to the cyclist. The number of assistance levels varies from manufacturer to manufacturer.

Why are multiple assistance levels available?

The reasons why multiple levels of electric assistance have been designed are determined by these factors and their possible combinations: slope; ground grip; fatigue; battery life.

What is the range?

The range is primarily determined by the amount of energy the battery contains (a 500 nm battery will have more capacity compared to a 250nm one and will allow you to travel more kilometers). Secondly, other factors and their combination – such as the cyclist’s weight, chosen assistance level, terrain, etc. – affect the range. For these reasons, it is difficult to give a precise estimate.

Are the motor and battery waterproof?

The motor and battery of e-bikes are designed to optimally resist water splashes from bottom to top. Particular care should be taken during washing: it is advisable to avoid pressurized water (pressure washer/water hose) and proceed to remove dirt with the help of a brush or sponge.

Does pedaling recharge the battery?

Not in current motors. The battery discharges and does not charge except with electrical energy.

How long does an e-bike battery last?

Electric motors do not need periodic checks and maintenance. Manufacturers declare performance for a certain number of recharge cycles and are given functional for 500/700 recharge cycles.

How do I choose the right e-bike for me?

Ebikeforlife offers a wide range of models selected from the best brands in the market. Each with its own identity, different in design and features to meet different needs.

We provide all the information (battery power, size guide, etc.) necessary to choose and purchase an e-bike in total autonomy and safety. And if you need support, you can request assistance from our team of experts.

Can I try the chosen model before buying it?

Yes. It is possible to try the chosen model by visiting our showroom in Viale delle Terme 33, 25040, Angolo Terme, Brescia.

  • Can I purchase a product in installments? How do I buy it?
  • How does long-term rental work? And what are the advantages?
Can I modify an order?

Yes. It is possible to update order information by contacting our customer service, provided that it has not yet entered the shipping process.

Is it possible to cancel an order?

The Customer may request the cancellation of the submitted order exclusively if it has not yet been shipped and in any case within 72 hours from the time of order confirmation.

How can I track my order status?

You can monitor the order status by logging into your reserved area. Additionally, once the order and payment are confirmed, the Customer will receive an email communication containing payment confirmation, shipping confirmation, and order tracking information.

What warranty is provided? How long is the warranty on my bike?

All e-bike products purchased on the Ebikeforlife website come with a minimum 24-month warranty.

All products on our site enjoy any conventional warranty that is directly provided by the manufacturers and the reference regulations, as well as the warranty application methods indicated by the manufacturer together with the product.

Where can I have my bike delivered when purchased online?

During the purchase phase, the Customer can choose and enter the shipping address.

Can I pick up my bike personally?

Yes. It is possible to pick up the product personally by visiting our showroom in Viale delle Terme 33, 25040, Angolo Terme, Brescia.

What happens if no one is home when the bike is delivered?

If no one is present at the address indicated in the order at the time of delivery, the courier will leave a notification of the attempted delivery. Your order will consequently need to be picked up at the depot indicated by the courier within a time that varies at the discretion of the courier type.

In this case, remember to go to the depot with an ID document to pick up your order. You can also delegate pickup to an authorized person. Or contact the courier directly for more information.

What are the average delivery times?

Delivery is usually completed within 7 working days from when the Customer receives the order confirmation email and payment confirmation.

How much does shipping my order cost?

The price of products is that indicated on the website www.ebikeforlife.it at the time the order is placed by the purchaser. Prices include standard packaging costs, VAT (where applicable), and any indirect taxes (where applicable).
Shipping costs will instead be indicated during order execution. Shipping is free for orders with amounts over 99 euros.

What are the payment methods?

The available payment methods are:

– PayPal;
– Bank transfer;
– Credit card – through PayPal;
– Installment payment with Soisy finance;
– Long-term rental

Is it possible to make a return?

Yes. For the return of the Product, the Customer can use a carrier of their choice with return costs at their expense: in this case, the Customer, after exercising the right of withdrawal in the manner indicated in the terms and conditions, must return the Product to Ebikeforlife, using a carrier of their choice under their responsibility and at their expense, without undue delay and in any case within 20 calendar days from the date on which they communicated to Ebikeforlife their decision to withdraw. The Product, appropriately protected and packaged, must be shipped to the following address: DirAuto Srl, Via Alessandro Manzoni 135, 25040, Berzo Inferiore, Brescia.

If the Customer wants to use Ebikeforlife’s shipping services for returning a Product, the rates are:

  • 50 euros for returning an E-bike;
  • 10 euros for amounts less than 99 euros.

Once Ebikeforlife has received the return of the product perfectly intact in its packaging, within the following 14 working days it will proceed with the refund of the total amount due paid by the Customer for the returned Product. The refund will be made using the same payment method used by the Customer for the purchase of the Product, unless otherwise agreed between the parties.

For more info: Terms and Conditions of Sale

What assistance is necessary?

It is possible to request information, send communications, request assistance or submit complaints by contacting Ebikeforlife in the following ways:

  • Phone: +39 3395061683
  • E-mail: info@ebikeforlife

Ebikeforlife will respond promptly to complaints submitted, in any case within seven working days of receiving them.

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